General Policy:
All damage deposits are refundable and will be processed within 3-5 days after the return of
the items, provided there is no damage. In the event of damages, the renter will be provided
with an itemized list of repair or replacement costs. If the damage exceeds the deposit, the
renter will be responsible for the additional costs.
Rental Policy for Linens, Napkins, and Charger Plates:
All rentals of linens, napkins, and charger plates are subject to availability and must be reserved
at least 14 days in advance. A signed rental agreement is required to confirm the reservation. The
agreement outlines the items rented, the rental period, and the associated costs.
Rental Period
- The standard rental period is 2 days, starting from the date of delivery or pickup.
- Items must be returned by the end of the rental period. Late returns will incur an additional
fee of 15% of the total rental cost per day.
Pickup/Delivery
- Customers are responsible for picking up and returning the rental items, unless delivery and
pickup services are arranged. Delivery and pickup fees are additional and will be determined
based on location.
- Upon delivery or pickup, customers must inspect the items. Any discrepancies or damages
must be reported immediately.
Usage and Care
- All items should be used only for their intended purpose and handled with care.
- Linens and napkins should not be used with substances that can cause irreversible stains or
damage (e.g., wax, heavy grease, paint).
- Charger plates should not be used as cutting surfaces or exposed to high temperatures or
broken.
Return Condition
- All rental items must be returned in the same condition as they were received, except for
normal wear and tear.
- Linens and napkins should be free of food, wax, and heavy soil. They should be shaken out
but do not need to be laundered.
- Charger plates should be wiped clean of any food or debris.
Cancellations
- Cancellations made 7 days prior to the rental date will receive a full refund.
- Cancellations made within 7 days of the rental date will be subject to a cancellation fee of
50%
Payment Policy for Damage
Security Deposit
- A refundable security deposit of 30% of the total rental cost is required at the time of
reservation. This deposit will be held as a precaution against damage, loss, or excessive cleaning.
Damage Assessment
- Upon return, all items will be inspected for damage, stains, or excessive wear.
- Any item that is returned damaged, stained, or unusable will be subject to a damage fee. The
fee will be determined based on the cost of repair or replacement of the item.
Replacement Costs
- If an item is lost or damaged beyond repair, the customer will be charged the full replacement
cost of the item, less the security deposit.
- The replacement cost is determined by the current market value of the item.
Excessive Cleaning Fees
- If items require more than standard cleaning (e.g., removal of heavy stains, wax, etc.), an
excessive cleaning fee will be applied. The fee will vary based on the extent of the cleaning
required.
Payment of Fees
- Any fees for damage, loss, or excessive cleaning will be deducted from the security deposit. If
the fees exceed the deposit, the customer will be billed for the remaining amount, which must be
paid within 5 days of the billing date.
Refund of Security Deposit
- The security deposit, minus any applicable fees, will be refunded within 3-5 days after all items
have been returned and inspected.
These policies ensure that both parties are protected and that the rental items are returned in
good condition for future use.
